CLC Topic Review

Communication and People Skills.  

Questions from this topic make up 9 to 10% of the current exam
  1. List the four elements of effective on-the-job communications.
  2. Describe the characteristics of the different levels of communication.
  3. Describe the various components that make up non-verbal communications.
  4. List the typical roadblocks to good listening skills.
  5. Describe the keys to effective listening.
  6. List and describe the five keys to success for working with crews.

Supervision.  

Questions from this topic make up 3 to 4% of the exam
  1. Describe the basic guidelines for supervising others on the jobsite.
  2. Describe the cautions to be exercised when teaching or correcting an individual.
  3. List the major personnel issues that jobsite supervisors face daily.  
  4. Describe the basic guidelines for working with a sub-contractor.

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