Professionalism: A Definition in the Remodeling Industry
Professionalism has been a topic dominating articles in remodeling industry publications and social network discussions over the past year. As an industry that struggles with a persistent negative perception of remodeling contractors, the leadership of the National Association of the Remodeling Industry (NARI) grappled with a working definition of what it means to be a professional in this industry. Just what should consumers look for in hiring a professional for a home improvement project?
At its January 2013 meeting, the Executive Committee of NARI developed this living definition. The committee believes that following criteria characterizes a remodeling professional:
Demonstrates a commitment to education and training
- Holds, maintains, and utilizes credentials, including certifications, which are recognized by the industry and made known to consumers (e.g., NARI, other associations, states, vendors, government)
- Participates in seminars, Webinars, podcasts
- Current with industry publications and communications
Exhibits ethical conduct and behavior
- Demonstrates adherence to NARI Code of Ethics and Standards of Practice
- Demonstrates appropriate behavior on social networks
- Possesses third-party reviews and references
Demonstrates trustworthiness
- Provides references
- Possesses a credible reputation
- Possesses testimonials
Demonstrates organized, efficient business practices
- Utilizes legal, detailed documents
- Utilizes contracts, specifications
- Utilizes accounting methods
- Utilizes a written schedule
Membership in a recognized professional association
- NARI (dedicated exclusively to the remodeling industry)
Demonstrates full compliance with Federal, state and local laws and regulations
- EPA/OSHA
- NARI Standards of Practice
- Insurances
- Permits
- Licensing/registration
- Code compliance
| 2/2/2013 12:00:00 AM |
2 comments