Use your former clients to uncover new business

Remodelers like to tout that much of their business comes from word of mouth. And although that is something to be proud of, how do you encourage and increase word of mouth? Increase your communication and don’t only communicate to current clients, reach out to previous clients as well.

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LED lighting in kitchen tops RICKI list of top 5 kitchen technologies

Not surprisingly, homeowners most want technology to help with cleanup in the kitchen, according to the technology portion of RICKI’s research, “Consumer Kitchen Trends: From Remodeling Rates to Technology Trends.”

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Measuring Up: Customer satisfaction metrics that matter

Every remodeler advertises great customer service, but how do they really know if they’re meeting or exceeding their client’s expectations? Keeping a finger on the pulse of your company’s customer service performance must go beyond simply asking clients if they’re happy. Measuring your company’s ability to deliver great customer experiences should involve allowing homeowners to be completely candid with you, analyzing their feedback and creating actionable steps to improve your relationship with them.

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How I built my business: Ramsey Builders

The seeds of owning my own business were started when I was in kindergarten, sweeping up at my dad’s local auto shop. My dad was a good businessman and mechanic—he owned three shops. I learned a lot from him about running a business.

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Responding to negative comments on social media

Social media allows anyone to have a voice and become a major influence in the community. Any customer who walks through your door or gets a bid from you could have hundreds or even thousands of followers in your area—or—his/her friends might. Word-of-mouth marketing can reach a worldwide audience through social media; thus, one bad experience could be retold to the masses.

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NARI members visit Capitol Hill

NARI members from NARI Metro DC, Greater Baltimore Area NARI, NARI Mid-Maryland and NARI of Central Virginia made visits to several congressional offices last week, as a trial run to a broader lobbying day for NARI.

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