How to digitally transform your remodeling business overnight.

While many remodeling companies already felt the need to digitally transform, the added pressures of a pandemic have accelerated that need unexpectedly. Many have been forced to adapt almost overnight to survive and meet rapidly changing customer needs.
 
While this transformation can be overwhelming, it starts with simple changes. Below we’ve gathered a list of insights and simple tools from owners of remodeling businesses that will help you set your business up for success.
 

AdobeStock_255198381.jpeg
 
  1. Start collecting reviews via text.  
Champion AC was struggling to get reviews from customers. Because there were so many steps, most happy customers weren’t making it to the end of the review process. That was a problem. When a prospect is looking for someone to work on their home, they want to find the top-rated option in their area. They want someone they know they can trust. And that starts with reviews. Champion AC heard about Podium Reviews and gave it a shot. As Benjamin Hubbert, President of Champion AC, told us, “We were looking for that easy button, and that’s what Podium is for us.”
 
  1. Connect instantly with website visitors.
 
Proskill Services wanted to capture more leads from their website traffic, so they implemented a live chat solution. This allowed website visitors to ask a question by sending a message while on the Proskill website, but those conversations would often get dropped when customers would leave their desktops. That’s why Proskill later switched to Podium Webchat. Now, website visitors can send a message through the Proskill website and move straight to a text conversation. Instead of being tied to their computer, they can take the conversation on the go. 
 
  1. Collect payments via text.
 
Paschal Air, Plumbing & Electric prides itself on being a customer service organization. Above all else, they focus on being the absolute easiest company to do business with in their area. They were already using Podium to get reviews, message customers, and connect with website visitors, so when they heard about Podium Payments, they knew right away that they needed to try it. Now, when it comes time for a customer to pay, they just send them a quick text link. Each text payment is connected to a custom invoice, making it easier to keep accounting organized. It’s been a much easier and safer way for their customers to pay, and it has saved the Paschal team from spending a lot of time sending out paper invoices through the mail or keying in credit card numbers over the phone. 
 
Option: Podium Payments  



Many remodeling outfits are reinventing business to be what it always needed to be. The businesses that will come out on top will be those who took advantage of the moment. If you take the opportunity to digitally transform, you’ll exceed your customers’ expectations—and keep them coming back again and again. 
 
To learn more about reopening your business in our digital age, check out our ebook, The Simple Guide to Digital Transformation.
 
 

| 9/10/2020 8:00:00 AM | 0 comments
Add Blogs to RSS FeedAdd Blogs to RSS Feed

Recent posts

No recent posts

Post archive

May 2022(1)
April 2022(2)
March 2022(3)
February 2022(1)
January 2022(5)
October 2021(2)
August 2021(3)
July 2021(1)
June 2021(2)
May 2021(1)
March 2021(2)
February 2021(1)
December 2020(1)
November 2020(2)
October 2020(2)
September 2020(3)
July 2020(3)
May 2020(2)
March 2020(2)
January 2020(2)
November 2019(1)
October 2019(4)
September 2019(3)
August 2019(3)
July 2019(5)
June 2019(3)
May 2019(5)
February 2019(3)
January 2019(3)
December 2018(1)
November 2018(3)
October 2018(2)
September 2018(3)
August 2018(3)
July 2018(4)
June 2018(6)
May 2018(3)
April 2018(2)
March 2018(3)
February 2018(1)
January 2018(1)
November 2017(4)
October 2017(5)
September 2017(6)
August 2017(4)
July 2017(2)
June 2017(2)
May 2017(4)
April 2017(6)
March 2017(3)
February 2017(6)
January 2017(6)
December 2016(3)
November 2016(4)
October 2016(8)
September 2016(5)
August 2016(3)
June 2016(3)
May 2016(5)
April 2016(4)
March 2016(5)
February 2016(4)
January 2016(4)
December 2015(3)
November 2015(4)
October 2015(9)
August 2015(4)
July 2015(3)
June 2015(7)
May 2015(2)
April 2015(5)
March 2015(9)
February 2015(6)
January 2015(7)
December 2014(2)
November 2014(7)
October 2014(5)
September 2014(3)
August 2014(5)
July 2014(6)
June 2014(7)
May 2014(3)
April 2014(5)
March 2014(8)
February 2014(7)
January 2014(7)
December 2013(6)
November 2013(8)
October 2013(5)
September 2013(4)
August 2013(4)
July 2013(6)
June 2013(8)
May 2013(8)
April 2013(15)
March 2013(6)
February 2013(11)
January 2013(8)
December 2012(6)
November 2012(7)
October 2012(20)
September 2012(14)
August 2012(6)
March 2012(4)
January 2012(1)
April 2011(2)