Join Us in Denver, Colorado
Are you interested in growing your business and improving profitability? Acquiring new clients is hard work, takes time, energy and money. Keeping the clients you have will not only benefit your company when they return for additional work, but the referrals they provide are priceless.
This year NARI is hosting the 2019 Fall Education Experience in Denver, Colorado. The theme of this meeting is “Delivering Customer Experience Excellence”. We have an amazing line up of speakers planned to identify and deliver excellence in servicing your clients. Thursday and Friday will include in-depth presentations on how to deliver customer experience excellence for your business.
Register and book your hotel room by 9/24 and get the Early Bird rate and the room block reduced hotel room rate.
Early bird until 9/24 – Member $89, Non Member $149
Standard until 10/15 – Member $129, Non Member $189
Onsite – Member $189, Non Member $249
(NARI members need to log in with your NARI password. Please register each attendee with their own email address)
If you join NARI by October 4th, you'll receive free event registration for up to two attendees from your company. Once your application is approved, the event registration fee will be applied towards the annual membership dues
Click here for more information and for the membership application.
Location & Hotel Information
The Warwick Hotel - 1776 N. Grant Street, Denver, Colorado 80203
Rate of $205 plus applicable taxes for single and double occupancy.
Group rate is good through September 24, 2019
Reservation details will be sent in your registration confirmation.
Space is limited - don't delay and register today.
Wednesday, October 16
6:00 - 7:00 pm
President's Welcome Reception
Hosted by NARI 2019-2020 National President Robert Kirsic, CKBR, join us for the welcome reception and see old friends and meet new ones! Refreshments and light bites will be served.
Dinner on Your Own
Thursday, October 17
7:00 am - 7:45 am
8:00 am - 9:30 am
House of Delegates
10:00 am - 11:30 am
Everyone's an Entrepreneur
Presented by Paul Neuberger
In this inspiring keynote, Paul shows audiences what’s possible when an entire company embraces their inner entrepreneur. Imagine the productivity and engagement where everyone tackles each opportunity, interaction, and situation in life as if they were the business owner!
1:00 pm - 2:00 pm
Engineering and Delivering a Great Customer Experience
Presented by Shawn McCadden
Unlike businesses that sell manufactured products, Remodelers don’t deliver a ready-made product, they build it to agreed specifications at the customer’s location while the customer is watching. That means customer satisfaction is under a microscope and must be maintained from initial inquiry to sales to design to construction, as well as during the warranty period.
2:15 pm - 3:15 pm
Building Your Team
Presented by Peg Buehrle and Pete McDowell
Like most things in your business, great customer service starts with you. Peg & Pete will help you become crystal clear on what you want from your team, and how to get it every day. They will take you through a clear path that will allow you to attract, retain, motivate and inspire your team to give their best to your customers and to each other as a habit. You will leave this session with actionable steps to dramatically improve your customer’s experience.
3:30 pm - 4:30 pm
NARI Ignite Session
4:30 pm - 5:00 pm
Networking with Industry Partners
5:45 pm - 8:15 pm
Offsite Reception Hosted by Sub-Zero, Wolf, and Cove
Take a short bus trip to the beautiful Sub-Zero, Wolf and Cove showroom where you'll have an opportunity to see products and delighted by Sub-Zero chefs who will prepare delicious bites, drinks and more!
Meet in the lobby at 5:30 pm
DInner on Your Own
Friday, October 18
8:00 am - 9:30 am
Managing the Custom Remodeling Process: Understanding and Guiding an Exceptional Homeowner Experience
Presented by David Lupberger
Managing a successful remodeling project means managing expectations, and managing the process as well as the project. In this program, David reviews how to educate potential clients regarding the key elements that make up a successful building project.
9:45 am - 11:15 am
11:15 am - 11:30 am
Meeting Wrap Up