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Hotel Room Block Expires March 19.




Wednesday, April 10

8:00 am –11:00 am

Board of Directors Meeting

1:00 pm – 2:00 pm

Chapter Standards Board Meeting

2:30 pm – 5:00 pm

Chapter Executive Forum Meeting

6:00 pm – 7:00 pm

President’s Welcome Reception

7:00 pm

Dinner on your own

Thursday, April 11

7:00 am


8:00 am – 9:15 am

Opening Keynote


Micah Solomon- Ignore Your Customers (and They’ll Go Away)

Bring your company's level of customer service up to where it belongs with these key principles and actionable insights on the kind of behaviors and service mindset that leave an indelible mark on customers–that you can put into practice today, and start building loyalty and "customer ambassadors" right away. Based on Micah Solomon's exclusive work with and insight into the greatest companies in every industry, both retail and B2B (business to business).                    

9:15 am – 9:30 am


9:30 am – 10:45 am

Industry Partner Meeting

9:30 am – 12:00 pm

Association Updates: Committee leaders share what committees are working on and where we are headed.

9:30 – 10:00 am Education

  • Recent progress and future vision

10:00 – 10:30 am Government Affairs

  • Recent progress and future vision

10:30 – 10:45 am Break

10:45 – 12:00 pm Marketing and Communications

  • Demonstration of the new NARI website and future vision.

12:00 pm – 1:30 pm

Lunch on your own

1:30 pm – 2:30 pm


Vicki Suiter- Conversations That Get Results

Vicki Suiter helps people see their businesses differently, and then gives them the tools to do things differently. Do your conversations get the results you want? If you want to get people to do what they say they’ll do when they say they’ll do it, you must get agreement from people. That’s how you get results ─ and that’s the focus of this powerful talk!

2:30 pm – 2:45 pm


2:45 pm – 3:30 pm

Meet the Candidates

  • Meet the Officer candidates for the 2019-2020 term

3:30 pm – 4:00 pm

Association Updates

Membership Committee

  • Recent progress and future vision

4:00 pm – 5:00 pm

IP Meeting continued (If needed)

4:00 pm – 5:30 pm

Networking/Free Time

5:30 pm – 8:30 pm

Offsite reception hosted by Cosentino Center San Diego

9020 Activity Rd c, San Diego, CA 92126

  • Buses depart the Wyndham at   5:30 pm and return by 8:30 pm.

8:30 pm

Dinner on your own

Friday, April 12

7:00 am


8:00 am – 10:30 am

House of Delegates Meeting

Annual House of Delegates meeting including Officer elections and CEO Listening Sessions update.

10:30 am–10:45 am


10:30 am – 1:30 pm

Individual Professional Photo Sessions

  • Courtesy of NARI Headquarters

10:45 am–11:45 am

New Board Orientation

  • All 2019- 2020 National Board Members

10:45 am–11:45 am

Round table discussions

  • Managing the emotional client/conflict resolution
  • How are you addressing the labor shortage? What are you doing to help?
  • You’ve made the sale! What is the process and communication plan (internal and external) to execute the project?

12:00 pm – 1:30 pm

National President’s & Awards Luncheon

  • Celebrating 2019 Achievement Award winners

1:30 pm – 3:00 pm


Paul Neuberger- Instantaneous Differentiation: How to Make Yourself Memorable

Paul delivers a fun, engaging presentation guaranteed to inspire teams and leave them chomping at the bit for new challenges! Paul’s presentation gives his audiences tangible, invaluable action steps that they can implement immediately.

3:00 pm – 5:30 pm

Networking/Free Time

5:30 pm – 6:30 pm

Evening of Excellence Reception

  • Cocktails & Heavy Hors d’oeuvres

6:30 pm – 8:15 pm

Evening of Excellence Presentation


Hosted by Jeff Devlin of DIY Network’s Stonehouse Revival

8:15 pm

Dinner on your own


*Schedule subject to change