Member Spotlight

Mayo Custom Kitchens & Baths LLC

Shawn Mayo, CLC
Shawn Mayo, CLC, owner of Mayo Custom Kitchens & Baths LLC based in St. Johns, FL, has made it a point to learn the most up to date business practices. In doing this, his remodeling company has devised a process that has really helped the client achieve their ultimate space by providing the best construction experience out there. 

What are your top three reasons for joining NARI?

I joined NARI to bring back trade recognition, to better improve my own self with accreditations, and to bring a level of culture and ethicality to every client that I meet and also to hopefully one day bring a branch to Jacksonville.
  1. What do you love most about the remodeling industry?

I love to engage with new clients to bring their dreams to life.


  1. Who inspires you?

I honestly have always been inspired by the creative and knowledgeable minds of Tommy Silva and Norm Abram. Absolutely brilliant in working with their hands and in homes that have true character.


  1. What’s one thing - either industry-related or not - you learned in the last month?

Honestly, the one thing that I have learned is to have patience in the process and to listen to what my clients true needs are. Never rushing things and making their needs the top priority.


  1. What’s your favorite part of the job?

My absolute favorite part of what I do is simply creation. Building from a thought, a blip of an idea, and bringing into a tangible thing is truly why I love what I do.


  1. If you had to eat one meal every day for the rest of your life, what would it be?

I would have to say Chicken Wings, Broccoli and Sweet Potato Fries ......I mean who doesn't like Chicken Wings?


Northlight Custom Builders, LLC

Tony Collins, UDCP
Northlight Custom Builders, LLC, located in Lynwood, WA, was founded in 2014 by master craftsman Tony Collins, UDCP, who specializes in custom home remodels and additions across the greater Seattle area. His company has established an outstanding reputation for exceptional quality, personal service and reliability.

What are your top three reasons for joining NARI?

For some reason, NARI does not have a large presence in the Washington State area; finding only around 30 contractors in the State that are remote members,  Other west coast states have much larger NARI representation.  I was not aware of NARI until I recently hired a CRPM who relocated out here from the Chicago area about 2 months ago.  He introduced me to the programs that they offer and the benefits of membership.  I found that the training and certifications were something that I was very interested in, and have already attended UDCP and have signed my two project managers up for CRPM training as well.  The certification process and the confidence they give to our customers is one of the reasons I joined NARI.  In addition, it is important for me to be involved in a national organization to support continual growth for myself and my company, in addition to the presence of the code of ethics which again gives our customers confidence that we are a square away company.
  1. What do you love most about the remodeling industry?

My favorite part is the sense of satisfaction I get from taking something unusable, impractical, or cosmetically deficient and making the space beautiful again. 


  1. Who inspires you?

My team.  My team of office and field staff inspire me.  I have a group of great people; many of which are way smarter than me; who motivate me to try to do better each day.  I try to be the best business operator possible and the decisions I make are always in an attempt to be in their best interest.  


  1. What’s one thing - either industry-related or not - you learned in the last month?

Lately, I have been learning quite a bit.  I just finished the UDCP classes so I learned quite a bit there, but also I just hired a business coach to help with refocusing efforts on setting goals, monitoring progress towards those goals, and improving feedback and analysis on construction projects.  


  1. What’s your favorite part of the job?

The 'reveals'; showing customers what was accomplished that day, week, month, or the final reveal at the end of the project.  It is fun to discuss with them what we got done, what it took to accomplish the goals, and what things are coming up next; and to see their excitement.  


  1. If you had to eat one meal every day for the rest of your life, what would it be?

Anything with chocolate.  I have been eating chocolate for over 1/2 a century, so I am well on my way for a lifetime with it... 


Springs Home Improvement

Chuck Farrington
Chuck and Debbie Farrington founded CFar Enterprises in 2010, a part-time endeavor focused mainly on small home improvement projects. As passion and demand for the business grew, CFar Enterprises, now known as Springs Home Improvement, transformed into a full-time, thriving company focused on larger home remodeling projects.
  1. What are your top three reasons for joining NARI?
    1. Gain more knowledge/training to assist in continuing to grow as an individual and a company.

    2. Gain more knowledge/training to assist in continuing to develop our staff.

    3. Provide more reasons for clients new and existing for establishing trust and competency in the remodeling industry.

  1. What do you love most about the remodeling industry?

Creating new spaces and making the entire process a rewarding experience for clients and our team.


  1. Who inspires you?

Clients and my team of craftsmen.


  1. What’s one thing - either industry-related or not - you learned in the last month?

  I have to keep adapting to the changing environment.


  1. What’s your favorite part of the job?

Working with clients and making them happy and creating a legacy for my family.


  1. If you had to eat one meal every day for the rest of your life, what would it be?

Breakfast.


Image-In Concepts

Meirav Golan and Mirit Adler
Growing up in a construction environment, sisters Mirit and Meirva were exposed to interior design, remodeling, management, and sales. They founded Image-In Concepts, located in Winnetka, CA, in 2009. To them, IMAGE IN CONCEPTS is a pure understanding of what is communicated by their clients. Their ability to bring any vision to life is priceless.
  1. What are your top three reasons for joining NARI?

Our product is unique and exclusive, while NARI is known as a medium for business development, that was one of the reasons to join, we are rebranding and growing in the industry of remodeling. It was important for us to educate ourselves and to connect with other professional business owners, and NARI is a great platform for all of these.


  1. What do you love most about the remodeling industry?

Well, we love Its unlimited option, for us, remodeling is home since we've come from that area. Coming to a remodeling site is fun and challenging especially when we are called on to brainstorm in our new field of surface design. It doesn't really matter what is the status, we know already what the outcome will be. 


  1. Who inspires you?

 Anyone can inspire us. Our family, our kids with they're creativity,  people that we meet, and definitely our clients.  


  1. What’s one thing - either industry-related or not - you learned in the last month?

One of the most important things we've learned in the last month is that creativity is a game changer in our business. To be unique and creative is the key to success.  


  1. What’s your favorite part of the job?

We just love our job! The ability to dress up an empty area into a new look and most of the time a breathtaking one; this is what make us happy. The surprise on our clients faces when a huge printed glass is up there, not an illustration anymore...it's just fun!!


  1. If you had to eat one meal every day for the rest of your life, what would it be?

Mirit and I (Meirav) are so different. I can't imagine her without her vegan cheese sandwich while I will defiantly choose fish tacos 😉


DelArco Designs + Construction, LLC

Olivia Del Arco
With more than 10 years of experience in the remodeling industry, Olivia Del Arco, Co-owner and Designer of DelArco Designs + Construction, LLC in Houston, Texas, knows what is best for her clients.
  1. What are your top three reasons for joining NARI?
Since I started my remodeling business, I wanted to be associated with extreme professionalism. We consequently joined NARI because it is a pledge of recognition within the industry. Secondly - and I am sure that plenty of my peers feel the same - you often find yourself alone, confronted to your own decisions without any form of external support in these types of business. In that spirit, NARI definitely offers a way to connect with the remodeling community to discuss, amongst others, the challenges that we all face everyday as remodelers. Last but not least, we often get offers for incredibly helpful classes and seminars, thanks to NARI. This contributes to the continuous education of my employees and myself, which ultimately and most importantly benefits our clients.
  1. What do you love most about the remodeling industry?
Without a question, the day to day evolution of the project from when we start to delivery day and ultimately our clients' satisfaction and gratitude . Knowing that we make an impact in people's lives and their families' makes me feel that our job serves a purpose. Also, the remodeling industry is undeniably an added value to the economy and society. We create jobs, help people and bring money into the economy.
  1. Who inspires you?
Our customers! They are the ones who allow us to do what we love, and inspire us to thrive for continuous improvement through their innovative ideas.
 
  1. What’s one thing - either industry-related or not - you learned in the last month?
Losing electricity, water, and phone service  for a few days in Texas last month became a good lesson for me. I have a hard time shutting down and taking time for myself. As everyone in the industry knows, there is always something to do - whether finding some special material, working on estimates, calling clients, taking a course on something new, etc. I was forced to shut down, sit in front of the fireplace, and disconnect from the rest of the world. 
  1. What’s your favorite part of the job?
Planning with the clients, bringing in ideas, and making sure that we bring their vision to a reality. There is no more satisfying reward than hearing our clients saying that they were able to get exactly what they had dreamt of thanks to our company.
  1. If you had to eat one meal every day for the rest of your life, what would it be?
Tacos all week long!

NARI Celebrates Women in Construction Week


Women in Construction
NARI is proud to support Women in Construction Week, March 7-13, 2021. As a leading advocate for women in the trades, NARI stands behind all female members who bring professionalism and integrity to every project.

This year, we celebrate five women whose stories embody the knowledge, drive and determination of NARI members to effect change and create a more diverse workforce. Each has followed a different path, but all have made key contributions to their communities, their colleagues and the remodeling industry. Read their stories here.

Heart of the Home


David Richmond
Have a little heart to heart with David Richmond at Heart of the Home in Winchester, VA.
  1. What are your top three reasons for joining NARI?
  • My business model changed from design (NKBA/CKD) to remodeling kitchens and bathrooms.
  • Credentialing is important for professionalism and marketing reasons.
  • I needed appropriate CEU courses to maintain my CKD, not available through the NKBA.

  1. What do you love most about the remodeling industry?
  • Taking the design and bringing it to life...then the look on the client's face

  1. Who inspires you?
  • The experienced craftsman who loves what he does.

  1. What’s one thing - either industry-related or not - you learned in the last month?
  • Get really good at what I am good at. The labor market here is spread so thin, it often backfires to presume people can meet my expectations, so I often need to do it myself.

  1. What’s your favorite part of the job?
  • After demolition; bringing the project to life.

  1. If you had to eat one meal every day for the rest of your life, what would it be?
  • Breakfast.

KBF Design Gallery


Ashley Sheaffer and Adam Vellequette
Get to know Ashley Sheaffer and Adam Vellequette - the dynamic brother sister duo at KBF Design Gallery in Maitland, FL.
  1. What are your top three reasons for joining NARI?
Ashley: I believe the most valuable lesson we’ve learned since becoming business owners is to tap into the resources and knowledge surrounding you. Joining a national firm of remodeling experts allows us this opportunity to roundtable with a network of professionals that would otherwise be considered “competitors” in our local market. While we’ve grown up in this industry, being at the helm is a new experience for us in the last few years and we’re grateful for the insights from other professionals who are specific to our industry.

Adam: My top three reasons for joining NARI were first and foremost for its reputation and the recognition I would bring my firm by becoming a member. I was also interested in networking with fellow members as well as NARI’s certification/educational courses.
  1. What do you love most about the remodeling industry?
Ashley: The challenge! There’s something particularly rewarding about solving the puzzle for a homeowner. Clients often approach us with a complex wish list for their home and rely on us as the professionals to think outside of the box to accomplish this for them. As an example, now more than ever, clients are requesting a private office space to be included in their home remodel, without deleting the number of bedrooms or dining spaces. In remodeling, you’re faced with the constraints of the existing structure’s bones, and almost always, a budget to keep in mind. I love the challenge of reimagining a space for a client, the opportunity to present them with that solution and making it come to life.

Adam: My love for the remodeling industry stems from my love for creativity. Each design and each home present a unique set of circumstances to overcome in order realize the perfect space suited just for our client’s specific needs. In remodeling, whether you find yourself in the design phase or in construction, there is always an opportunity to get creative.
  1. Who inspires you?
Ashley: Our parents. Our Dad started this business years ago, and I’ll forever be in awe of him as an entrepreneur. We’ve always had a very close family dynamic, and we admire our parents for so many qualities in our personal lives. However, the more we grow professionally, the more inspired I am by the vision it took to get us here. He identified the need for a turnkey remodeler in Central Florida, designed and built a beautiful showroom from scratch, and invented the framework of processes from initial consultation all the way through the installation that we still use today. They’ve taught us that hard work and Faith can carry you through anything.

Adam: I am inspired by the team I have around me. I am amazed at what they have accomplished together and inspired by their potential.
  1. What’s one thing - either industry-related or not - you learned in the last month?
Ashley: As a ‘right-brain’ dominant person, I’m constantly learning (& re-learning) the importance of systems. I’m fortunate to have a business partner who loves implementing them, and while I sometimes view them with a bit of disparagement – I’m quickly reminded of their importance.

Adam: In the last month, I’ve realized more and more the potential for technology in the remodeling industry. If there is one thing 2020 has taught us, it is the immense value in a business’s ability to function outside of its physical location.
  1. What’s your favorite part of the job?
Ashley: Working with our team. I get to work with my brother every day, and have a front row seat to watch him grow as a leader and business owner – it’s often hard to reconcile who he is now with the little brother that I grew up with. I love watching our guys in the field grow in their talents throughout the years, and the confidence we have in our team of installers, knowing they’re going to “do it right” at all costs. I love the team of incredible talent we have in our showroom and watching them flourish as we tweak positions around their specific skillsets.

Adam: My favorite part of the job and what motivates me every day, is the thought that there is always something that can be done to make my company better. Whether it be an entirely new system we are implementing or just an incremental improvement to a Standard Operating Procedure, I get excited at the idea of being better tomorrow than we are today.
  1. If you had to eat one meal every day for the rest of your life, what would it be?
Ashley: Pizza. No question about it.

Adam: Anyone who knows me well knows I am the sandwich king. If I had to eat sandwiches every meal every day in perpetuity, I might have to add a side salad to it, but nothing beats a good sandwich.