Noticing that customers often asked the same questions about using the products he installed, Ward Gilbert, owner of Gilbert Plumbing in Mesa, Ariz., developed a much-needed customer service tool known as Plumbpedia™. It is an online resource hub, filled with how-to videos, information and manufacturer links of the products he installs. The tool also has the capability to be uploaded onto a device through the Apple iTunes store.
January 14, 2013 |